سياسة الاسترداد

 

Return & Exchange Policy

 

 

(Personal Care & Beauty Products Store)

 

We are committed to providing high-quality products and ensuring customer satisfaction. We comply with the E-Commerce regulations of the Kingdom of Saudi Arabia.

 

 

 

 

1. Return Period

 

 

Customers may request a return within 7 days from the date of delivery, provided that:

 

• The product is completely unused
• The product is unopened and the original seal is intact
• The product is in its original condition and packaging
• The original purchase invoice is provided

 

 

 

 

 

2. Non-Returnable Items

 

 

Due to the nature of personal care and beauty products, the following items cannot be returned or exchanged:

 

• Opened or used products
• Products with removed protective seals or packaging
• Products requiring special storage once opened
• Discounted or promotional items (unless defective)

 

 

 

 

 

3. Damaged or Incorrect Items

 

 

If you receive:

 

• A defective product
• An incorrect product

 

 

Please contact us within 48 hours of delivery and provide clear photos of the item. In such cases, the store will cover all shipping costs.

 

 

 

 

4. Shipping Fees

 

 

• If the return is requested for personal reasons, the customer is responsible for shipping costs.
• If the return is due to a store error or manufacturing defect, the store will bear the shipping costs.

 

 

 

 

 

5. Refund Process

 

 

• Refunds will be issued through the original payment method within 7–14 business days after receiving and inspecting the returned product.
• For purchases made via Tamara or Tabby, the order status will be updated according to the provider’s policies.

 

 

 

 

 

6. How to Request a Return

 

 

To request a return or exchange, please contact us via:

 

• Email: (insert your email here)
• Customer Service Number: (insert your phone number here)

 

 

Please include your order number and the reason for return.